Sumthing Support
Help with Sumthing on iPhone, iPad and Android, answers to common questions, and how to reach us.
Common questions
The app doesn’t read my handwriting
The first time you write an answer, Sumthing downloads a handwriting model for your language. This needs an internet connection once; after that, recognition works offline. If you were offline the first time, connect and try again.
Write one answer at a time, fairly large, inside the pad. If you prefer, switch to the keypad in Settings → Answers.
I don’t get the daily reminder
Check that the reminder is on in the app’s Settings → Daily reminder, and that notifications are allowed for Sumthing in your device settings:
- iPhone and iPad: Settings → Notifications → Sumthing.
- Android: Settings → Apps → Sumthing → Notifications.
The reminder only comes on days you haven’t earned the stamp yet.
Why are some games locked?
You start with five games, one each of math, memory, words, focus and shapes. Every day you finish the daily practice, its stamp unlocks one more game, or two when the day continues your streak. Games you have already played stay unlocked.
Can I skip a game in the daily practice?
Yes. Skip it for now and it moves to the end of the day’s practice, so you can play it last.
How do I change the language?
Sumthing follows your device language: English, Spanish or French. To use a different language just for Sumthing, tap Change language in the app’s Settings, which opens the app’s language setting on your device.
Your progress
Moving to a new device
Turn on the backup in the app’s Settings → Your data:
- iPhone and iPad: Back up with Game Center. Sign in to Game Center and keep iCloud Drive on; your progress is saved to your iCloud account.
- Android: Back up with Google Play Games. Your progress is saved to your Google account.
On the new device, sign in with the same account and open Sumthing; your progress comes back on its own. The backup holds your results, stamps and the daily practice; your settings and your memory journal stay on the device where you wrote them, unless you restore a full device backup.
Starting over
Settings → Your data → Reset progress clears every result, stamp and streak and starts over from the introduction. Your settings stay. This can’t be undone.
To delete everything the app has stored on your device, uninstall it.
Privacy
How Sumthing handles your data is described in its privacy policy.