Prado Support
Help with Prado on iPhone, iPad and Android, answers to common questions, and how to reach us.
Common questions
What decides which plant grows?
How you write. A line or two sprouts clover or a wildflower, a few sentences grow a wildflower or a fern, and a long, deep reflection becomes an oak or a willow. Tap Hard day? Reframe it before you plant to turn over a difficult moment: it grows something resilient, a succulent or a cactus. While you write, a line under the text tells you what it will grow.
Why does my garden look misty?
After a few days without a thought, your garden rests: autumn colors, a low mist and falling leaves. Nothing withers and nothing is lost. Your next thought wakes it.
Why is it night in my garden?
The sky follows the time on your device: dawn, day, dusk and night, with fireflies after dark.
Can I write more than once a day?
Yes. Tap Plant another thought. The latest one stands on the mound, and the others join the meadow around it.
What is the glowing plant?
A memory bloom. When your journal holds thoughts from a month or more ago, one plant glows; tap it and an old thought comes back to you. In Past blooms, the sparkle at the top does the same.
How do I delete a thought?
Tap its plant, in the garden, in Past blooms or in the calendar, then Let it go. It can’t be undone.
How do I change the language?
Prado follows your device language: English or Spanish.
Your journal
Where are my thoughts kept?
Only on your device. Prado has no account and never sends your journal anywhere.
Moving to a new device
Your journal moves with your device backup: on iPhone and iPad, iCloud Backup or a backup to your computer; on Android, Google backup and the transfer to a new phone. Restore that backup on the new device and your garden comes back.
Starting over
To delete everything the app has stored on your device, uninstall it.
Privacy
How Prado handles your data is described in its privacy policy.